Terms of service

  • Product disclaimer

flowers alley is working very hard to make sure all of our floral products are identical to the photos on our website. We have high quality standards, and sometimes due to supply difficulties such as seasonal flowers, wrapping and containers supply, we will do our best to substitute some of the flowers/ wrapping and containers with similar style and equivalent values to match. We will also try to contact you regarding some major substitutions.

  • All gift cards products and Flower Lover VIP cards are not refundable. 

 

  • Ordering and delivering policies
    • Ordering and Delivering services

Online order delivery minimum amount is $35. We deliver all orders Monday to Saturday except public holidays. Each order has 1 delivery fee and it means it includes 1 trip to the confirmed delivery address.  For same day delivery cut-off time is 12pm (Melbourne time). Orders placed before 12pm we guarantee to deliver on same day or the date you selected. Same day delivery can and means your order will be delivered anytime between 8am-7pm on your selected date. For any specific delivery instruction, please check with us before you place an order. All deliveries for Valentine's Day and Mother's Day cannot be scheduled by a selected time frame. Deliveries may arrive anytime between 8am - 7pm. 

By agreeing with our policies, you agree with our couriers to leave your order at a safe place if the recipient is not home. Circumstances such as if we couldn't find an appropriate place to leave your order, alcohol product included in your delivery but no one answers the door, delivery address is incorrect, scary dogs or other animals may attack our couriers, or recipient is not home for the next few days ...etc., please understand your order will return to our warehouse at Cheltenham and an additional redelivery and handling fee will be charged.

    • If you have entered into a flower subscription arrangement to receive flowers on a regular basis (weekly, fortnightly or monthly) you agree that your subscription will continue until such time as it is cancelled by you. If you wish to cancel your subscription you must do so prior to 11.59 pm on the day prior to your next scheduled delivery.
    • Any price indications or price lists provided by flowers alley are subject to alteration at any time without notice. For the avoidance of doubt this includes flower subscription arrangements.
    • When extreme heat weather conditions in Melbourne on your selected delivery date customers are agreed that flowers alley won’t be able to leave any deliveries unattended. Customers need to make sure to provide "Recipient's contact number" when place an order for the team to organise the deliveries on the day. If failed to provide the number customers agree flowers alley automatically changes the delivery date to the next day.

 

    • For business deliveries, we'll make sure it will be delivered by 5pm. In the circumstance of after business time, we will deliver your order on the next business day. 
    • For hospital deliveries, please provide a detail information such as hospital name, recipient name and contact number, ward number/ room number, and in which section. Please also make sure the person has not been discharged. Flowers alley does not take the responsibility if the hospital doesn't accept flower deliveries or the patient has been discharged.

 

  • Delivery areas

We deliver your online flower orders within most of metropolitan zone and some parts of urban zone - Dandenong, Frankston and the Mornington Peninsula areas. If you wish to deliver your order anywhere that is over this range, please contact us to discuss your needs.